Wow, what an interesting year 2015 has turned out to be. As it comes to a close, I find myself thinking about all the incredible advancements I've seen over the course of my almost 12 years leading DNA Genotek. Narrowing down this year’s list of great accomplishments was quite a challenge. With significant input from the DNA Genotek team and, after much deliberation; the following are the 10 things I will remember most about 2015.Read More
DNA Genotek's Sample Collection Blog
Once again, it is time for our Customer Satisfaction Survey blog updates. To quickly recap, if you are new to our Customer Satisfaction Surveys, we send very brief post-purchase surveys (3 questions) to capture your suggestions and overall experience with us. Through this blog, we then share updates on actions we are taking based on your feedback. To read the previous related blog articles, use these links: (Customer feedback- are we listening? And DNA Genotek’s latest changes based on your feedback)Read More
Several months ago, I posted a blog highlighting how feedback from customers plays a key role in helping us identify opportunities to improve the products and services we offer. Our Customer Satisfaction Surveys are instrumental in capturing your feedback. Earlier this year, we sent our brief survey to our customers and since then have been spending time with our management, sales, product management and product development teams to analyze your feedback and determine what changes we can implement to make improvements.
In this recent article, we took an in-depth look at DNA Genotek’s customer service and technical support to understand why our customers value it so much. This week, we’re examining a slightly different angle on customer feedback to illustrate how much we value what you have to say.
Once again, it is time for my annual review of DNA Genotek’s year and to highlight the top 10 items that I believe made an impact in 2013. Like previous years, there’s been a lot of exciting activity and choosing only 10 items is always a challenge. After much reflection, these are the 10 things that I will remember most about 2013 at DNA Genotek.
Each year I look forward to the task of reflecting on the year gone by and coming up with a top 10 list that represents highlights of the year for DNA Genotek, our customers and the health community. It was 2009 when I sat down to write the first version of this list and each year, it is one of our most popular blog articles. It is often difficult to choose the items that make this list – mostly because there are so many exciting developments to talk about. The items that made the list this year are some of the most interesting I’ve written about as I believe many of them will change the way we look at genomics in the future. I won’t be surprised if some of them also appear on top 10 lists in the coming years as several of them have some serious staying power. I hope you enjoy DNA Genotek’s top 10 list for 2012.
We would like to introduce you to Oragene•DISCOVER, a new brand for our research customers within the United States. Oragene•DISCOVER is the result of a change in the brand name and labeling of our Oragene•DNA product. Here are some of the reasons why we made this change and what we think it means for you.
It’s that time of year again when I reflect on the past year and highlight DNA Genotek’s top ten list for 2011. This is now the third installment of my annual top ten list series and each year, I am surprised at how difficult it is to keep this list to just ten items. I easily come up with 20 to 30 topics that could be on this list and struggle to choose those most deserving of a mention. This year, there were many significant events for DNA Genotek. After much deliberation, here is my top ten list for 2011, in no particular order.
As a valued customer of DNA Genotek, I wanted to share some exciting news with you. On July 26, 2011, OraSure Technologies announced that it will be acquiring DNA Genotek. This acquisition will have a positive impact on both entities and most importantly to you, our customer. A copy of the press release that has been issued regarding the transaction can be viewed here. DNA Genotek will operate as a wholly-owned subsidiary of OraSure Technologies and will maintain all of its operations in Ottawa,Canada. OraSure has stated that DNA Genotek’s development and launch of innovative products has been driven by a talented and dedicated group of employees. They intend to keep our team and structure in place and are committed to growing our business by continuing to deliver industry-leading solutions for our customers. The acquisition was completed on August 17, 2011 and DNA Genotek is now a subsidiary of OraSure Technologies, Inc.
As I sat down to write this second edition of DNA Genotek’s Top 10 List, I spent a lot time reflecting on advancements in genetics in 2010. Choosing DNA Genotek’s top 10 list is always difficult as I try to include highlights from both our company and from the world of genetics. Narrowing this down to only 10 items is a daunting task but it makes me appreciate that we are living in time of great scientific promise. The following are the 10 things I will remember most about 2010.