It is a new year and we are excited to share what changes we made as a result of your feedback in 2015. Your suggestions kept us busy, so let us take a few moments to present several highlights.Read More
DNA Genotek's Sample Collection Blog
Wow, what an interesting year 2015 has turned out to be. As it comes to a close, I find myself thinking about all the incredible advancements I've seen over the course of my almost 12 years leading DNA Genotek. Narrowing down this year’s list of great accomplishments was quite a challenge. With significant input from the DNA Genotek team and, after much deliberation; the following are the 10 things I will remember most about 2015.Read More
Once again, it is time for our Customer Satisfaction Survey blog updates. To quickly recap, if you are new to our Customer Satisfaction Surveys, we send very brief post-purchase surveys (3 questions) to capture your suggestions and overall experience with us. Through this blog, we then share updates on actions we are taking based on your feedback. To read the previous related blog articles, use these links: (Customer feedback- are we listening? And DNA Genotek’s latest changes based on your feedback)Read More
Methylated cytosine, also known as “the fifth base of DNA” has attracted a lot of research attention lately due to its importance in controlling gene expression. This fifth base has inspired researchers to study its impact on several diverse fields, such as oncology, neurology, psychology, forensics and even workplace health and safety. Methylated cytosine has even been used as a predictor of biological age .In this blog post I’d like to share a few examples of the exciting ways this “extra” base is providing new avenues for research.Read More
In the summer of 2011 we wrote about an exciting project out of the United Kingdom that selected Oragene collection kits for a study that aimed to unlock genetic changes behind development disorders. The Deciphering Developmental Disorders (DDD) study is a direct collaboration with all twenty-three of the NHS Clinical Genetics Services from across the UK together with the Wellcome Trust Sanger Institute.
Several months ago, I posted a blog highlighting how feedback from customers plays a key role in helping us identify opportunities to improve the products and services we offer. Our Customer Satisfaction Surveys are instrumental in capturing your feedback. Earlier this year, we sent our brief survey to our customers and since then have been spending time with our management, sales, product management and product development teams to analyze your feedback and determine what changes we can implement to make improvements.
In a recent article on The Genetic Link, we talked about going global and how our regulatory strategy helps support our customers who are conducting genetic research. Today, I am focusing on the work we do to ensure our products' compatibility with the technologies our genetic research and testing customers use in the field and in their labs.
We often profile customers who are working on particularly interesting genetic research projects on The Genetic Link, in the hope that it will benefit other customers. Dr. Nasir Ali Afsar MBBs, M.Phil, Ph.D. from the College of Medicine at Alfaisal University in Saudi Arabia is one such researcher with a project we thought was worth sharing.
In a recent article on The Genetic Link, we talked about our quality and regulatory process and the benefits this brings to our customers. Today, I am focusing on the work we do behind the scenes to make sure our products can be used by researchers around the world.
In this recent article, we took an in-depth look at DNA Genotek’s customer service and technical support to understand why our customers value it so much. This week, we’re examining a slightly different angle on customer feedback to illustrate how much we value what you have to say.