It is a new year and we are excited to share what changes we made as a result of your feedback in 2015. Your suggestions kept us busy, so let us take a few moments to present several highlights.Read More
DNA Genotek's Sample Collection Blog
Several months ago, I posted a blog highlighting how feedback from customers plays a key role in helping us identify opportunities to improve the products and services we offer. Our Customer Satisfaction Surveys are instrumental in capturing your feedback. Earlier this year, we sent our brief survey to our customers and since then have been spending time with our management, sales, product management and product development teams to analyze your feedback and determine what changes we can implement to make improvements.
Dr. Gerardo Jimenez Sanchez is a fundamental and prominent figure in the development and expansion of human genomics in Mexico. His accomplishments are equally impressive as they are extensive:
In this recent article, we took an in-depth look at DNA Genotek’s customer service and technical support to understand why our customers value it so much. This week, we’re examining a slightly different angle on customer feedback to illustrate how much we value what you have to say.
Post-traumatic stress disorder (PTSD) is a type of anxiety disorder that can occur after an individual has experienced an extreme emotional trauma involving the threat of injury or death. It is not known why traumatic events cause PTSD in some people but not in others, however, factors such as genes, emotions, and family setting may all play roles.